We are quick to complain but not so quick to compliment. What’s up with that? I recently ran across a note I’d scratched to myself to compliment flight attendant “Melba,” on one of the ten million plane flights I took last year. She went out of her way to be lovely and did I don’t remember what exactly (because I can’t remember what I had for breakfast*). Anyway I found the note, I had Melba’s employee number, and I emailed Delta Airlines a few days ago.
This note came today and made my day. Simple effort, big payoff, good lesson.
Melba honey, if you see this, thank you again. And thank you, Delta.
Happy Friday, and if you see something good, say something good.
*Okay sometimes I remember. Like this morning I had a bagel. But that was only an hour ago, so I don’t know if it counts as “remembering.” It might just count as “digestion.”